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Better Diagnostics. Better Health. Better Lives.BetterDiagnostics.BetterHealth.BetterLives.
How information from website visits and enquiries is collected and used.Howinformationfromwebsitevisitsandenquiriesiscollectedandused.
ScopeScope
This notice covers visits to this website and its general contact and partnership enquiry forms. It does not cover any testing service operated by a partner organisation under its own brand.Thisnoticecoversvisitstothiswebsiteanditsgeneralcontactandpartnershipenquiryforms.Itdoesnotcoveranytestingserviceoperatedbyapartnerorganisationunderitsownbrand.
Company detailsCompanydetails
HBD001 Limited (company number 17400158) operates this website. Its registered office is Unit 13 Babbage House, Northampton Science Park, Kings Park Road, Moulton Park Industrial Estate, Northampton, England, NN3 6LG.HBD001Limited(companynumber17400158)operatesthiswebsite.ItsregisteredofficeisUnit13BabbageHouse,NorthamptonSciencePark,KingsParkRoad,MoultonParkIndustrialEstate,Northampton,England,NN36LG.
Privacy contactPrivacycontact
Use our contact form for questions about this notice or how we use your personal information. Please do not send patient, customer or health information.Useourcontactformforquestionsaboutthisnoticeorhowweuseyourpersonalinformation.Pleasedonotsendpatient,customerorhealthinformation.
Contact us about privacyInformation collectedInformationcollected
The contact form collects your name, email, optional organisation and message. The partnership form also collects business details so that we can discuss a possible testing service. Website hosting and security systems may process technical information such as your IP address, browser or device details, request information and access times to deliver and protect the site.Thecontactformcollectsyourname,email,optionalorganisationandmessage.Thepartnershipformalsocollectsbusinessdetailssothatwecandiscussapossibletestingservice.WebsitehostingandsecuritysystemsmayprocesstechnicalinformationsuchasyourIPaddress,browserordevicedetails,requestinformationandaccesstimestodeliverandprotectthesite.
Information not collectedInformationnotcollected
Do not include patient, customer or health information in this form. The form asks for business context only and has no field for personal health information.Donotincludepatient,customerorhealthinformationinthisform.Theformasksforbusinesscontextonlyandhasnofieldforpersonalhealthinformation.
UseUse
Enquiry details are used to reply to your enquiry and to discuss the scope of a possible testing partnership with your organisation.Enquirydetailsareusedtoreplytoyourenquiryandtodiscussthescopeofapossibletestingpartnershipwithyourorganisation.
When you press send, your browser passes the form contents to Web3Forms, a third-party form delivery service operated by Web3Creative, which emails them to Health Beings Diagnostics. Web3Forms also receives technical details such as your IP address, and may pass your IP address and email address to its spam-filtering providers.Whenyoupresssend,yourbrowserpassestheformcontentstoWeb3Forms,athird-partyformdeliveryserviceoperatedbyWeb3Creative,whichemailsthemtoHealthBeingsDiagnostics.Web3FormsalsoreceivestechnicaldetailssuchasyourIPaddress,andmaypassyourIPaddressandemailaddresstoitsspam-filteringproviders.
Web3Forms acts as our data processor. Its data processing agreement says that submission data is stored for up to three years and that transfers from the UK use the EU Standard Contractual Clauses with the UK addendum. Web3Forms operates from India and uses infrastructure providers in multiple regions.Web3Formsactsasourdataprocessor.ItsdataprocessingagreementsaysthatsubmissiondataisstoredforuptothreeyearsandthattransfersfromtheUKusetheEUStandardContractualClauseswiththeUKaddendum.Web3FormsoperatesfromIndiaandusesinfrastructureprovidersinmultipleregions.
Web3Forms data agreementLawful basisLawfulbasis
When you contact us for an organisation, we rely on our legitimate interests in receiving and responding to business enquiries, assessing possible partnerships and keeping appropriate business records. We use only the information needed for those purposes.Whenyoucontactusforanorganisation,werelyonourlegitimateinterestsinreceivingandrespondingtobusinessenquiries,assessingpossiblepartnershipsandkeepingappropriatebusinessrecords.Weuseonlytheinformationneededforthosepurposes.
If you contact us in your own capacity to take steps towards a contract with us, or to perform that contract, we rely on the contract lawful basis where the processing is necessary for that purpose. We do not treat a company representative's enquiry as a contract with that individual.Ifyoucontactusinyourowncapacitytotakestepstowardsacontractwithus,ortoperformthatcontract,werelyonthecontractlawfulbasiswheretheprocessingisnecessaryforthatpurpose.Wedonottreatacompanyrepresentative'senquiryasacontractwiththatindividual.
For technical website data, we rely on our legitimate interests in operating, securing and diagnosing the website. We do not reuse enquiry or technical data for marketing.Fortechnicalwebsitedata,werelyonourlegitimateinterestsinoperating,securinganddiagnosingthewebsite.Wedonotreuseenquiryortechnicaldataformarketing.
Required informationRequiredinformation
Fields marked as required are needed for us to understand and reply to the enquiry. Other fields are optional. If you do not provide required information, the form cannot be submitted, but you can contact us through another agreed business channel.Fieldsmarkedasrequiredareneededforustounderstandandreplytotheenquiry.Otherfieldsareoptional.Ifyoudonotproviderequiredinformation,theformcannotbesubmitted,butyoucancontactusthroughanotheragreedbusinesschannel.
Recipients and transfersRecipientsandtransfers
Information may be received or accessed by Health Beings Diagnostics personnel, Web3Forms and its listed subprocessors, and authorised website-support, hosting, security and email-hosting providers where needed to deliver, secure or support the website and enquiries.InformationmaybereceivedoraccessedbyHealthBeingsDiagnosticspersonnel,Web3Formsanditslistedsubprocessors,andauthorisedwebsite-support,hosting,securityandemail-hostingproviderswhereneededtodeliver,secureorsupportthewebsiteandenquiries.
Web3Forms may process submissions outside the UK as described above. Contact us if you want more information about an international transfer or a copy of the relevant safeguards.Web3FormsmayprocesssubmissionsoutsidetheUKasdescribedabove.Contactusifyouwantmoreinformationaboutaninternationaltransferoracopyoftherelevantsafeguards.
RetentionRetention
We keep our copies of an enquiry only for as long as needed to respond, assess or manage the business relationship, meet legal, accounting or regulatory obligations, and establish, exercise or defend legal claims. We consider the enquiry's nature, whether a relationship follows, the sensitivity of the information and applicable limitation or record-keeping requirements. We delete or anonymise it when it is no longer required.Wekeepourcopiesofanenquiryonlyforaslongasneededtorespond,assessormanagethebusinessrelationship,meetlegal,accountingorregulatoryobligations,andestablish,exerciseordefendlegalclaims.Weconsidertheenquiry'snature,whetherarelationshipfollows,thesensitivityoftheinformationandapplicablelimitationorrecord-keepingrequirements.Wedeleteoranonymiseitwhenitisnolongerrequired.
Technical website records are kept only as long as needed to operate the site, investigate faults or security incidents, and meet applicable legal requirements. Web3Forms applies its own provider retention schedule described above. Its storage of submissions for up to three years is not our retention period for copies delivered to us.Technicalwebsiterecordsarekeptonlyaslongasneededtooperatethesite,investigatefaultsorsecurityincidents,andmeetapplicablelegalrequirements.Web3Formsappliesitsownproviderretentionscheduledescribedabove.Itsstorageofsubmissionsforuptothreeyearsisnotourretentionperiodforcopiesdeliveredtous.
CookiesCookies
This website does not set advertising or analytics cookies.Thiswebsitedoesnotsetadvertisingoranalyticscookies.
Your informationYourinformation
Depending on the circumstances and the lawful basis, you may ask us to:Dependingonthecircumstancesandthelawfulbasis,youmayaskusto:
These rights are not absolute. We may need to verify your identity and may retain records where the law permits or requires it. We do not use enquiry information for automated decision-making or profiling.Theserightsarenotabsolute.Wemayneedtoverifyyouridentityandmayretainrecordswherethelawpermitsorrequiresit.Wedonotuseenquiryinformationforautomateddecision-makingorprofiling.
Right to objectRighttoobject
You have the right to object to our use of your information where we rely on legitimate interests. Tell us why you object and we will stop unless we can show compelling legitimate grounds to continue or need the information for legal claims.Youhavetherighttoobjecttoouruseofyourinformationwherewerelyonlegitimateinterests.Telluswhyyouobjectandwewillstopunlesswecanshowcompellinglegitimategroundstocontinueorneedtheinformationforlegalclaims.
Questions and complaintsQuestionsandcomplaints
You can contact us with a privacy question or complaint. You also have the right to complain to the Information Commissioner's Office, the UK data protection regulator.Youcancontactuswithaprivacyquestionorcomplaint.YoualsohavetherighttocomplaintotheInformationCommissioner'sOffice,theUKdataprotectionregulator.
